Winlandia Privacy Policy

At Winlandia, we are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit winlandia.co.uk or winlandia.com, register an account, or use our services. By creating a Winlandia account or using our platform, you consent to the practices described below.

Winlandia is owned and operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024, with registered office at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex XBX 1120, Malta. The brand is a product of Winlandia Marketing OU. Our UK site operates under a licence from the Gambling Commission of Great Britain, gaming licence account number 39326, while our international site is licensed by the Malta Gaming Authority under licence MGA/CRP/171/2009/01. We take our regulatory obligations seriously and process personal data in accordance with UK GDPR, the EU General Data Protection Regulation, and applicable Maltese and UK data protection law.

What Information We Collect

When you register with Winlandia, use our services, or contact our support team, we collect several categories of personal information necessary to provide you with a secure and compliant gaming experience.

• We collect identity and registration data, including your name, date of birth, address, email and phone number, provided when you complete Winlandia register procedures.
• We collect financial information such as payment card details, e-wallet identifiers and bank account information used for Winlandia deposit and Winlandia withdrawal transactions.
• We gather verification documents, including proof of identity and proof of address, required to comply with our licensing and anti-money laundering obligations.
• We record your gaming activity, including games played, wagers placed, bonus usage, and session history across our slots, live casino and table games.
• We collect technical data such as IP address, device type, browser information and login timestamps whenever you complete a Winlandia casino login or use our Winlandia app.
• We store communication records from live chat and email correspondence with our support team.

How We Use Your Information

We use the information we collect for a number of legitimate business and legal purposes. Our priority is to run a safe, transparent and compliant online casino Winlandia experience for every player.

• We use your data to verify your identity, age and eligibility to hold a Winlandia casino account.
• We process your financial details to facilitate deposits, withdrawals, and to apply any Winlandia bonus, Winlandia welcome bonus, or Winlandia free spins you may be eligible for.
• We analyse your account activity to detect fraud, prevent money laundering, and enforce our responsible gambling measures.
• We use your contact details to send you service communications, account notifications, and, where you have opted in, marketing messages about Winlandia promo code offers, Winlandia bonus code campaigns, and other promotions.
• We rely on your data to personalise your experience, including Daily Picks offers and Pragmatic Missions eligibility.
• We use technical data to maintain the security and performance of our website and Winlandia casino app.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and improve your overall experience. Cookies help us recognise returning players, keep you securely logged in after a Winlandia login, and understand how visitors interact with our games and promotions. You can manage or disable cookies through your browser settings; however, doing so may affect certain functionality, including access to Winlandia slots and account features. For more detail, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business and comply with legal obligations.

• We share data with payment processors and financial institutions to process your Winlandia deposit and withdrawal requests securely.
• We disclose information to regulatory bodies, including the Gambling Commission and the Malta Gaming Authority, as required by law.
• We work with identity verification providers to confirm your age and identity in line with our licensing conditions.
• We may share data with our alternative dispute resolution provider, eCOGRA, in the event of a complaint.
• We engage third-party service providers, such as customer support platforms, marketing partners and IT infrastructure providers, under strict data processing agreements.
• We may disclose information where required by law enforcement, courts, or other governmental authorities.

International Data Transfers

As we operate across the United Kingdom and internationally, with a strong Nordic focus and roots in Finland, your data may be transferred outside your country of residence, including to Malta or the United Kingdom, where our servers and processing partners are based. Wherever we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory, accounting and anti-fraud requirements. Even after you close your Winlandia casino account, we may be legally required to retain certain records for a defined period, particularly transaction history and verification documents.

Your Data Protection Rights

We recognise and respect your rights over your personal data. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request erasure of your data, subject to our legal and regulatory retention obligations
• Object to or restrict certain types of processing, including direct marketing
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights or to raise a data protection query, you can contact our dedicated team at dpo@winlandia.co.uk. For general enquiries, our customer support is available 24/7 via live chat or email at support@winlandia.com.

Security of Your Data

We implement robust technical and organisational measures to protect your personal and financial information from unauthorised access, loss, or misuse. This includes encryption of sensitive data, secure servers, and strict internal access controls. While we take security seriously across our website and Winlandia app download channels, no method of transmission over the internet is entirely risk-free, and we encourage you to use strong passwords and safeguard your login credentials.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with any relevant winnings forfeited in accordance with our terms.

Restricted Jurisdictions

Access to Winlandia is limited by jurisdiction. Our UK site is available exclusively to players located in Great Britain, while our international site excludes residents of a number of restricted countries. We collect location and IP data specifically to enforce these restrictions and ensure compliance with local gambling regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Any updates will be posted on this page, and where changes are significant, we will notify you directly through your registered account or email. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy or how we handle your personal information, please do not hesitate to contact us at dpo@winlandia.co.uk. We are here to ensure your experience with Winlandia remains transparent, secure and trustworthy.